{"ok":true,"canonical_url":"https://www.capbench.com/listing/b2b-customer-support-provider","api_url":"https://www.capbench.com/api/public/listings/b2b-customer-support-provider","data_freshness":{"sba_records_through":"2026-05-31","fdic_records_through":"2026-03-31","dealroom_last_updated":"2026-06-22","timezone":"America/Chicago"},"methodology":{"label":"CapBench data sources & methodology","url":"https://www.capbench.com/methodology"},"source_summary":["Public SBA 7(a) loan records","FDIC institution data","CapBench lender and franchise enrichment"],"listing":{"headline":"B2B Customer Support Provider","industry":"Business Process Outsourcing","location":"Atlanta, GA","year_established":"2012","revenue_range":"$5.1M gross revenue","ebitda_range":"$680K adjusted EBITDA","asking_price":"2.2x adjusted EBITDA","sba_eligible":false,"highlights":["Provides outsourced customer support for B2B software and service companies","Mix of phone, email, chat, and after-hours coverage","Opportunity to improve margins through workforce management and automation"],"description":"Established in 2012, this Atlanta-based business process outsourcing provider delivers outsourced customer support for B2B software and service companies. Operations span multiple channels, including phone, email, chat, and after-hours coverage, giving clients flexible support across their customer base. The business generates $5.1M in gross revenue with $680K in adjusted EBITDA, and is offered at 2.2x adjusted EBITDA. Companies in this segment typically serve clients on ongoing engagements, handling front-line customer operations so their customers can focus on product and growth. A clear opportunity exists to improve margins through workforce management and automation, making this a fit for an operator or strategic buyer looking to apply operational discipline to an existing revenue base. The Atlanta location offers access to a deep talent market for customer support and operations roles. This is a defined business with established multi-channel service delivery and a base of B2B clients in the software and services sectors. The full Deal Book, including financials and operational detail, is available after signing the NDA with a free buyer account.","listing_url":"https://www.capbench.com/listing/b2b-customer-support-provider"},"funnels":{"prequalify_url":"https://www.capbench.com/prequalify?industry=Business+Process+Outsourcing","browse_url":"https://www.capbench.com/businesses-for-sale"},"caveats":["Listing details are buyer-provided / advisor-provided and may change; verify before acting.","CapBench is not a lender. “SBA-eligible” means screened against SBA factors, not a loan approval — final eligibility depends on lender underwriting."],"citation":{"label":"CapBench business-for-sale listing","url":"https://www.capbench.com/listing/b2b-customer-support-provider","source_type":"CapBench Listing"}}