B2B Customer Support Provider

Opportunity overview

Established in 2012, this Atlanta-based business process outsourcing provider delivers outsourced customer support for B2B software and service companies. Operations span multiple channels, including phone, email, chat, and after-hours coverage, giving clients flexible support across their customer base. The business generates $5.1M in gross revenue with $680K in adjusted EBITDA, and is offered at 2.2x adjusted EBITDA. Companies in this segment typically serve clients on ongoing engagements, handling front-line customer operations so their customers can focus on product and growth. A clear opportunity exists to improve margins through workforce management and automation, making this a fit for an operator or strategic buyer looking to apply operational discipline to an existing revenue base. The Atlanta location offers access to a deep talent market for customer support and operations roles. This is a defined business with established multi-channel service delivery and a base of B2B clients in the software and services sectors. The full Deal Book, including financials and operational detail, is available after signing the NDA with a free buyer account.

Why this business stands out